Drive EverywhereData protection complaints
How to complain about how we handle your personal information, and what we'll do. Our privacy policy explains what we collect and why.
How to complain
If you're unhappy with how we've handled your personal information, email privacy@driveeverywhere.co.uk. If you contact us another way, such as through support, we'll treat it as a complaint just the same.
We'll let you know we've got it
We'll acknowledge your complaint within 30 days, and usually much sooner.
We'll look into it
We'll look into what happened, and may ask you for more details so we can understand the problem.
We'll reply
We'll send you a full reply within one month of receiving your complaint. If it's complicated, we may need up to two more months, and we'll tell you why.
We keep a record
We keep a record of each complaint, what we did and the outcome for 12 months after it's closed, as set out in our data retention page.
If you're not happy with our reply
You can complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. You can also go to the ICO at any time, without complaining to us first.
Last updated 27 October 2026.